Do you think this is appropriate language? I don't but this is what we deal with all the time. Faculty members are just terrible communicators, believe it or not. They have no manners and think the world revolves around them. If they don't get what they want the way the want when they want, all hell is going to break loose! Sigh... and then they run to the dean....
Dear Ms. HR Representative,
"Dr. Professor Friend" has picked up my employment verification and scanned and emailed to me. However, I noticed that you have listed my current salary at $XXX,000 which is incorrect. Apparently, you have taken my current salary from my offer letter. Do you really think that I have not got any raise in nearly 10 years. Please re-issue my employment verification without stating my current salary (If you need a new request form, I will email it to you).
I have a comment for you. You list my current salary from my offer later, but were not willing to list my title as my offer letter stated. I do not understand what is your mentality in handling this matter, you are trying to put the worst face on me. It is apparent that you have completely ignored my rationale in my previous email, which I copy below. I will have to discuss this matter with your supervisor when I return to the university.
Sincerely,
Dr Rude Professor
Tuesday, March 16, 2010
Friday, November 6, 2009
"Impossible is Nothing!" Or so they say...
Breakdown in customer service... The typical "I'm sorry that you're sorry." They should have just said "We don't have your shoe and you're now screwed."
To: customerservice@shopadidas.com> >
From: Renee
Subject: Order Inquiries
Order Number:
Name: Renee
Wrote: To Whom It May Concern: I placed an order for the Honey Mid Fafi White/Black/Sandstorm size 7 (Order # 07835760415), however I received the Adissage W size 8 instead. I called Customer Service to address this and the representative informed me that the original item and size is no longer in stock. The representative then put in a request for a full refund and a return shipping label for the wrong item. At last minute I decided to go up a half size to a 7.5. She informed me that a new order would have to be placed and if I wanted to pay with PayPal (the original source of payment) that I would have to go online and pay through them. I opted to pay via telephone as precaution and to avoid another breakdown in the order/shipping process. This has proved to be a frustrating online shopping experience. Hopefully bringing this matter to your attention will prevent future > breakdowns in the Shopadidas.com process. I look forward to receiving my return label, refund, correct item, and resolution to this fiasco. Thank you.> Renee Hernandez New Order #
From: customerservice@shopadidas.com
To: Renee
Subject: Re: Order Inquiries
Dear Renee, Thank you for taking the time to contact us. We appreciate your interest in our company. We place a tremendous value on the feedback we get from our customers - especially when it concerns any problems or dissatisfaction that you have experienced. We are continually striving to improve your shopping experience, and your input is vital to that process. We value your business, and we hope that you will continue to shop at our site. If you have any more questions, please do not hesitate to contact our customer service department again. If you would like to talk with us our number is 1-800-982-9337. We are available 24 hours a day, 7 days a week. Thank you for your pursuit of the adidas brand. It's always great to hear from customers who share our passion for sports and the sporting lifestyle. Impossible is Nothing, Leslie R. Customer Service
From: Renee
To: customerservice@shopadidas.com
Subject: RE: Order InquiriesDate:
Fri, 6 Nov 2009 09:52:45 -0600
Dear Leslie R. I don't believe you read my email concerning the issue with my order. Please take a moment to read it again and at least apologize for the error that your company made. I will most definitely not be shopping on your website again. Your lack of concern and attention to detail is the same as the representative who "helped" me over the phone and the cause of the breakdown with my original order. When can I expect the return shipping label for Order #___? I would like to resolve this matter as soon as possible.
Renee
To: customerservice@shopadidas.com> >
From: Renee
Subject: Order Inquiries
Order Number:
Name: Renee
Wrote: To Whom It May Concern: I placed an order for the Honey Mid Fafi White/Black/Sandstorm size 7 (Order # 07835760415), however I received the Adissage W size 8 instead. I called Customer Service to address this and the representative informed me that the original item and size is no longer in stock. The representative then put in a request for a full refund and a return shipping label for the wrong item. At last minute I decided to go up a half size to a 7.5. She informed me that a new order would have to be placed and if I wanted to pay with PayPal (the original source of payment) that I would have to go online and pay through them. I opted to pay via telephone as precaution and to avoid another breakdown in the order/shipping process. This has proved to be a frustrating online shopping experience. Hopefully bringing this matter to your attention will prevent future > breakdowns in the Shopadidas.com process. I look forward to receiving my return label, refund, correct item, and resolution to this fiasco. Thank you.> Renee Hernandez New Order #
From: customerservice@shopadidas.com
To: Renee
Subject: Re: Order Inquiries
Dear Renee, Thank you for taking the time to contact us. We appreciate your interest in our company. We place a tremendous value on the feedback we get from our customers - especially when it concerns any problems or dissatisfaction that you have experienced. We are continually striving to improve your shopping experience, and your input is vital to that process. We value your business, and we hope that you will continue to shop at our site. If you have any more questions, please do not hesitate to contact our customer service department again. If you would like to talk with us our number is 1-800-982-9337. We are available 24 hours a day, 7 days a week. Thank you for your pursuit of the adidas brand. It's always great to hear from customers who share our passion for sports and the sporting lifestyle. Impossible is Nothing, Leslie R. Customer Service
From: Renee
To: customerservice@shopadidas.com
Subject: RE: Order InquiriesDate:
Fri, 6 Nov 2009 09:52:45 -0600
Dear Leslie R. I don't believe you read my email concerning the issue with my order. Please take a moment to read it again and at least apologize for the error that your company made. I will most definitely not be shopping on your website again. Your lack of concern and attention to detail is the same as the representative who "helped" me over the phone and the cause of the breakdown with my original order. When can I expect the return shipping label for Order #___? I would like to resolve this matter as soon as possible.
Renee
Wednesday, October 14, 2009
Time Out for Mommy!
This is an email conversation that followed 3 phone calls from an upset mother who needed W-2 information for her daughter, the employee, who is 23 years old and remains mommy's dependent.
>>> 10/12/2009 11:38 AM >>>
Hello Sheila
I just wanted to let you know that your mother has been calling Human Resources and persistently asking for information that we cannot provide to her.
She spoke to 3 different people, asked the same information and we all said the same thing: "We cannot release the information. The employee has to request it themselves."
Please feel free to contact Elizabeth in Payroll at 555-5555 to request the copies of your W-2.
Thank you!
>>> Sheila 10/14/2009 9:15 AM >>>
Lol. Thanks.
- Sheila
>>> Records 10/14/2009 9:38 AM >>>
Hi Sheila
Unfortunately, we didn't find it amusing. It was actually rather frustrating because we could tell that she was getting more and more upset/stressed but there was nothing we could do for her. We told her, from the first phone call, that you were the one who had to call. We figured the best way to help her was to contact you so that you could request the information.
I'm glad it's all resolved.
Thanks!
>>> Sheila 10/14/2009 10:00 AM >>>
Honestly I have no control over my mother and I would appreciate it if you did not disrespect her. She apparently was stressed and confused. I never told her to call and I made sure she shouldn't after I got this email. I appreciated the first email but the follow up one I found rather rude. She's a mother that cares and sometimes you get difficult phone calls.
I replied with a laugh just to make light of it as I also work with difficult calls daily (technical support). Please take this in consideration next time before you contact an outside party or deal with phone inquiries.
Sincerely, Sheila
Although I composed a response, I was advised to let it go. Let the 23 year old think she won but telling off HR. Little does she know that HR is the one with all the power............
>>> 10/12/2009 11:38 AM >>>
Hello Sheila
I just wanted to let you know that your mother has been calling Human Resources and persistently asking for information that we cannot provide to her.
She spoke to 3 different people, asked the same information and we all said the same thing: "We cannot release the information. The employee has to request it themselves."
Please feel free to contact Elizabeth in Payroll at 555-5555 to request the copies of your W-2.
Thank you!
>>> Sheila 10/14/2009 9:15 AM >>>
Lol. Thanks.
- Sheila
>>> Records 10/14/2009 9:38 AM >>>
Hi Sheila
Unfortunately, we didn't find it amusing. It was actually rather frustrating because we could tell that she was getting more and more upset/stressed but there was nothing we could do for her. We told her, from the first phone call, that you were the one who had to call. We figured the best way to help her was to contact you so that you could request the information.
I'm glad it's all resolved.
Thanks!
>>> Sheila 10/14/2009 10:00 AM >>>
Honestly I have no control over my mother and I would appreciate it if you did not disrespect her. She apparently was stressed and confused. I never told her to call and I made sure she shouldn't after I got this email. I appreciated the first email but the follow up one I found rather rude. She's a mother that cares and sometimes you get difficult phone calls.
I replied with a laugh just to make light of it as I also work with difficult calls daily (technical support). Please take this in consideration next time before you contact an outside party or deal with phone inquiries.
Sincerely, Sheila
Although I composed a response, I was advised to let it go. Let the 23 year old think she won but telling off HR. Little does she know that HR is the one with all the power............
Monday, July 27, 2009
Backwards
"There is one individual who does not perform well and I do not believe the department as a whole should be shown negatively for his errors in judgement and professionalism."
Imagine that the statement above was said about me... Our department pretty much begs for people's opinions by sending out "How are we doing?" surveys. They are useless, in my opinion and I don't understand why we constantly beg for "approval." Considering that morons fill out the surveys and make comments such as the one above, it's hard to take it seriously.
Another comment was "Slow." What is slow? Us? The system? Molasses? Then there was one that was great! "I don't appreciate when the team seems impatient when I call with a question. Maybe they've answered it a million times but it's the first time I'm asking." What a load of crap... We get impatient not because we've answered it a million times that day, we get impatient because this person has called us a million times with the same goddamn question!
Anyway, I was a bit upset with the comment but at the same time I can't take it seriously considering who it's coming from.
Imagine that the statement above was said about me... Our department pretty much begs for people's opinions by sending out "How are we doing?" surveys. They are useless, in my opinion and I don't understand why we constantly beg for "approval." Considering that morons fill out the surveys and make comments such as the one above, it's hard to take it seriously.
Another comment was "Slow." What is slow? Us? The system? Molasses? Then there was one that was great! "I don't appreciate when the team seems impatient when I call with a question. Maybe they've answered it a million times but it's the first time I'm asking." What a load of crap... We get impatient not because we've answered it a million times that day, we get impatient because this person has called us a million times with the same goddamn question!
Anyway, I was a bit upset with the comment but at the same time I can't take it seriously considering who it's coming from.
Thursday, July 23, 2009
SHOCK
The unproffy from "No Good Deed Goes Unpunished" got Employee of the Month for June. Can you believe that?
Monday, July 20, 2009
Let's Blame Others, part II
The Department Coordinator from the previous Let's Blame Others post emailed us today with an almost exact situation as Friday's. I could not believe it when I saw it. I wanted to email her and say "Lady! Your short term memory clearly does not exist."
She was more arrogant than before:
>>> Department Coordinator 7/20/2009 3:27 PM >>>
I sent over an Off-Cycle Check Request for Emploee this morning to get her the rest of her paycheck owed to her from PPE 7/9/09. I want to make sure that my department is not charged the $50 fee for this. According to my records, the time limited contract for her was sent over on 6/16/09 and ought to have been received then by 6/19 at the latest. Please advise. Dept Coordinator
She doesn't want her department to pay the $50 fee because she thinks it wasn't her fault. The difference between this situation and the one from Friday is the date. This one did come in on time but we requested additional information that was not provided. In fact, the department manager (who was contacted for additional information) never even responded to our 6/19 email... Let's see where this ends...
She was more arrogant than before:
>>> Department Coordinator 7/20/2009 3:27 PM >>>
I sent over an Off-Cycle Check Request for Emploee this morning to get her the rest of her paycheck owed to her from PPE 7/9/09. I want to make sure that my department is not charged the $50 fee for this. According to my records, the time limited contract for her was sent over on 6/16/09 and ought to have been received then by 6/19 at the latest. Please advise. Dept Coordinator
She doesn't want her department to pay the $50 fee because she thinks it wasn't her fault. The difference between this situation and the one from Friday is the date. This one did come in on time but we requested additional information that was not provided. In fact, the department manager (who was contacted for additional information) never even responded to our 6/19 email... Let's see where this ends...
Who Can Help This Poor Soul?
I got a call from a returning "temp" employee wondering if he would get a new contract in the upcoming month. HR has no say in this as it's up to the department whether or not they have money to make him another offer. He also had questions about the new health insurance for temp employees which is outside of HR's realm as well. The department never called him back. He called the "temp" office to inquire about the insurance and he was sent to Aetna. Aetna sent him back to the temp office. His coworker told him to call HR that we would be able to help but unfortunately there was nothing I could do. I emailed the department and the termp office:
>>> Me 7/20/2009 12:03 PM >>>
Hello Department Secretary and Temp Office
I just spoke to employee and he seems a little "lost". He had questions about a temp contract for the upcoming months and how much would that be. From what I understood, there were talks about it in May but nothing else has been communicated to him. He was curious to know if it was still a possibility. He also had questions about the new temp health insurance. The person he spoke with at the Temp Office referred him to Aetna. Aetna sent him back to the Temp Office. One of his coworkers referred him to HR as he was having a hard time finding answers. Unfortunately, we cannot assist him with questions about his contract nor temp health insurance. Could you guys contact him to discuss these matters? He can be reached at (xxx) xxx-xxxx. Thank you! Me
The department secretary is out of the office so I forwarded the email to someone else. The Temp Office replied:
>>> Temp Office 7/20/2009 12:15 PM >>>
Hi You and Department Secretary
Thank you. Questions regarding the details of the a temp hire should be answered by the hiring department. General information can be found on our website.General information regarding health insurance can also be found at the link above. If the temp is unable to find the information they are looking for after viewing this web page and all available links, they should contact their hiring department or us for additional assistance. Thanks! Temp Office Representative
I was furious at their lack of care. Temps are handled by them and the hiring department not by HR. I'm not going to but into something that I have no say over! So I emailed the Temp Office Representative:
>>> Me 7/20/2009 12:18 PM >>>
Temp Office Representative
His questions were left unanswered by your team and Aetna, which is why he came to us. Please, feel free to contact him and give him the information below. HR was contacted in error and we have no say in these matters. Thanks, Me
The Temp Office Representative emailed me about an hour later saying that she would contact him directly.
>>> Me 7/20/2009 12:03 PM >>>
Hello Department Secretary and Temp Office
I just spoke to employee and he seems a little "lost". He had questions about a temp contract for the upcoming months and how much would that be. From what I understood, there were talks about it in May but nothing else has been communicated to him. He was curious to know if it was still a possibility. He also had questions about the new temp health insurance. The person he spoke with at the Temp Office referred him to Aetna. Aetna sent him back to the Temp Office. One of his coworkers referred him to HR as he was having a hard time finding answers. Unfortunately, we cannot assist him with questions about his contract nor temp health insurance. Could you guys contact him to discuss these matters? He can be reached at (xxx) xxx-xxxx. Thank you! Me
The department secretary is out of the office so I forwarded the email to someone else. The Temp Office replied:
>>> Temp Office 7/20/2009 12:15 PM >>>
Hi You and Department Secretary
Thank you. Questions regarding the details of the a temp hire should be answered by the hiring department. General information can be found on our website.General information regarding health insurance can also be found at the link above. If the temp is unable to find the information they are looking for after viewing this web page and all available links, they should contact their hiring department or us for additional assistance. Thanks! Temp Office Representative
I was furious at their lack of care. Temps are handled by them and the hiring department not by HR. I'm not going to but into something that I have no say over! So I emailed the Temp Office Representative:
>>> Me 7/20/2009 12:18 PM >>>
Temp Office Representative
His questions were left unanswered by your team and Aetna, which is why he came to us. Please, feel free to contact him and give him the information below. HR was contacted in error and we have no say in these matters. Thanks, Me
The Temp Office Representative emailed me about an hour later saying that she would contact him directly.
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