Who Can Help This Poor Soul?

I got a call from a returning "temp" employee wondering if he would get a new contract in the upcoming month. HR has no say in this as it's up to the department whether or not they have money to make him another offer. He also had questions about the new health insurance for temp employees which is outside of HR's realm as well. The department never called him back. He called the "temp" office to inquire about the insurance and he was sent to Aetna. Aetna sent him back to the temp office. His coworker told him to call HR that we would be able to help but unfortunately there was nothing I could do. I emailed the department and the termp office:

>>> Me 7/20/2009 12:03 PM >>>
Hello Department Secretary and Temp Office
I just spoke to employee and he seems a little "lost". He had questions about a temp contract for the upcoming months and how much would that be. From what I understood, there were talks about it in May but nothing else has been communicated to him. He was curious to know if it was still a possibility. He also had questions about the new temp health insurance. The person he spoke with at the Temp Office referred him to Aetna. Aetna sent him back to the Temp Office. One of his coworkers referred him to HR as he was having a hard time finding answers. Unfortunately, we cannot assist him with questions about his contract nor temp health insurance. Could you guys contact him to discuss these matters? He can be reached at (xxx) xxx-xxxx. Thank you! Me

The department secretary is out of the office so I forwarded the email to someone else. The Temp Office replied:

>>> Temp Office 7/20/2009 12:15 PM >>>
Hi You and Department Secretary
Thank you. Questions regarding the details of the a temp hire should be answered by the hiring department. General information can be found on our website.General information regarding health insurance can also be found at the link above. If the temp is unable to find the information they are looking for after viewing this web page and all available links, they should contact their hiring department or us for additional assistance. Thanks! Temp Office Representative

I was furious at their lack of care. Temps are handled by them and the hiring department not by HR. I'm not going to but into something that I have no say over! So I emailed the Temp Office Representative:

>>> Me 7/20/2009 12:18 PM >>>
Temp Office Representative
His questions were left unanswered by your team and Aetna, which is why he came to us. Please, feel free to contact him and give him the information below. HR was contacted in error and we have no say in these matters. Thanks, Me

The Temp Office Representative emailed me about an hour later saying that she would contact him directly.