Time Out for Mommy!

This is an email conversation that followed 3 phone calls from an upset mother who needed W-2 information for her daughter, the employee, who is 23 years old and remains mommy's dependent.


>>> 10/12/2009 11:38 AM >>>
Hello Sheila
I just wanted to let you know that your mother has been calling Human Resources and persistently asking for information that we cannot provide to her.
She spoke to 3 different people, asked the same information and we all said the same thing: "We cannot release the information. The employee has to request it themselves."
Please feel free to contact Elizabeth in Payroll at 555-5555 to request the copies of your W-2.
Thank you!

>>> Sheila 10/14/2009 9:15 AM >>>
Lol. Thanks.
- Sheila

>>> Records 10/14/2009 9:38 AM >>>
Hi Sheila
Unfortunately, we didn't find it amusing. It was actually rather frustrating because we could tell that she was getting more and more upset/stressed but there was nothing we could do for her. We told her, from the first phone call, that you were the one who had to call. We figured the best way to help her was to contact you so that you could request the information.
I'm glad it's all resolved.
Thanks!

>>> Sheila 10/14/2009 10:00 AM >>>

Honestly I have no control over my mother and I would appreciate it if you did not disrespect her. She apparently was stressed and confused. I never told her to call and I made sure she shouldn't after I got this email. I appreciated the first email but the follow up one I found rather rude. She's a mother that cares and sometimes you get difficult phone calls.
I replied with a laugh just to make light of it as I also work with difficult calls daily (technical support). Please take this in consideration next time before you contact an outside party or deal with phone inquiries.
Sincerely, Sheila

Although I composed a response, I was advised to let it go. Let the 23 year old think she won but telling off HR. Little does she know that HR is the one with all the power............