"Impossible is Nothing!" Or so they say...

Breakdown in customer service... The typical "I'm sorry that you're sorry." They should have just said "We don't have your shoe and you're now screwed."

To: customerservice@shopadidas.com> >
From: Renee
Subject: Order Inquiries
Order Number:
Name: Renee
Wrote: To Whom It May Concern: I placed an order for the Honey Mid Fafi White/Black/Sandstorm size 7 (Order # 07835760415), however I received the Adissage W size 8 instead. I called Customer Service to address this and the representative informed me that the original item and size is no longer in stock. The representative then put in a request for a full refund and a return shipping label for the wrong item. At last minute I decided to go up a half size to a 7.5. She informed me that a new order would have to be placed and if I wanted to pay with PayPal (the original source of payment) that I would have to go online and pay through them. I opted to pay via telephone as precaution and to avoid another breakdown in the order/shipping process. This has proved to be a frustrating online shopping experience. Hopefully bringing this matter to your attention will prevent future > breakdowns in the Shopadidas.com process. I look forward to receiving my return label, refund, correct item, and resolution to this fiasco. Thank you.> Renee Hernandez New Order #

From: customerservice@shopadidas.com
To: Renee
Subject: Re: Order Inquiries
Dear Renee, Thank you for taking the time to contact us. We appreciate your interest in our company. We place a tremendous value on the feedback we get from our customers - especially when it concerns any problems or dissatisfaction that you have experienced. We are continually striving to improve your shopping experience, and your input is vital to that process. We value your business, and we hope that you will continue to shop at our site. If you have any more questions, please do not hesitate to contact our customer service department again. If you would like to talk with us our number is 1-800-982-9337. We are available 24 hours a day, 7 days a week. Thank you for your pursuit of the adidas brand. It's always great to hear from customers who share our passion for sports and the sporting lifestyle. Impossible is Nothing, Leslie R. Customer Service

From: Renee
To: customerservice@shopadidas.com
Subject: RE: Order InquiriesDate:
Fri, 6 Nov 2009 09:52:45 -0600
Dear Leslie R. I don't believe you read my email concerning the issue with my order. Please take a moment to read it again and at least apologize for the error that your company made. I will most definitely not be shopping on your website again. Your lack of concern and attention to detail is the same as the representative who "helped" me over the phone and the cause of the breakdown with my original order. When can I expect the return shipping label for Order #___? I would like to resolve this matter as soon as possible.
Renee